Managed Desktop

Service Description:

The Managed Desktop Service is a system of networked personal computers, centrally managed and supported by the UW School of Nursing.  It offers services to both Windows and Mac OS X workstations.

Managed Desktop makes available such services as:

  • Network file services, including both shared and unshared directory space
  • Groups management for sharing files based on the UW Groups service
  • Network printing services
  • Backup and emergency restore of file services
  • Operating system updates including hot fixes, security patches and enhancements
  • Hard drive re-imaging that lays down standard SoN-supported software

Service Options

Basic Windows Desktop

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • File service with UW Groups management
  • Print services through \\son-printers
  • Standard software suite: MS Office; Adobe Reader; anti-virus software, etc
  • Security (patching, anti-virus)
  • Power management

Basic Macintosh Desktop

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • File service
  • Print services through \\son-printers

UW Exchange

UW Exchange can be supported on the Basic Windows Desktop or Basic Macintosh Desktop.  Please contact your department's administrator in the first instance and work with TIER, if needed.

Consulting Services

Includes advanced consulting services to meet your specific needs.

Eligibility:

UW faculty; UW staff.

How to Order:

Email tier@uw.edu

Availability:

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Service Level Description:

TIER responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.