TIER Helpdesk

Need Help? Email TIER@UW.EDU or call 206-616-7435

You can also put in a ticket and schedule a service appointment in person at the TIER Service Desk: HST/T440.
The TIER Service Desk is open Monday - Friday from 8am - 5pm.

TIER provides support to all faculty, staff and students that are associated with the School of Nursing. We're a place to look for help and answers related to to technical support and curricular technology needs. This might include computer or application questions, but also consulting, installations, networking, network connection requests, and other troubleshooting that requires nerd-assistance. If we can't help, we'll connect you with the resources you need elsewhere in UW.

When contacting the TIER Service Desk, please provide us with the following information:

  1. Who Are You?
    (first name, last name, building, office, phone number, and email address)
  2. What's Not Working? Need Something? 
    (be sure to mention any error messages that you have received)
  3. Give us the background, too...
    (type of hardware, software or service, computer model, operating system version, software name & version)

We the satisfaction of SoN Faculty, Staff and students very seriously.  Recent tickets, along with their satisfaction rating, can be viewed here.
If you're not happy for any reason, please contact Barb Absher, Brad Coston or Frank Barber to let us know how to improve.


the fine print... details on the technologies and support levels we are able to provide....

We try to respond to your requests, issues and tickets within 24 to 48 hours, at most.

Critical issues are always handled ASAP. Our goal is always to minimize user downtime by responding as quickly as possible. Thank you for your patience.