September 2014

Faculty, Staff and Students of the School of Nursing,

Technology Innovations in Education in Research (TIER) provides curricular technology support, client services and digital media production for the School of Nursing. Our media and IT professionals build our services on the foundation provided by UW-IT and other campus services. TIER has been working hard all year to improve our services for Faculty, Staff and students in the School of Nursing. Some of our current priorities include expanded curriculum support for the BSN and DNP, upgrading our infrastructure, and building capacity in our help desk to provide effective and prompt service. 

TIER Service Desk (T442/440)
phone: 206 543-0479 email: tier@uw.edu
Our re-vamped help desk on the fourth floor is focused on providing great service to our Faculty and academic departments to support their teaching and research. We can help with questions or issues relating to computing or digital technologies, printers, desktop setup, Mondopads or Canvas. Please don’t hesitate to get a ticket started: tier@uw.edu, phone, or walk-in! We’ll connect you with answers! The TIER service desk is now also open to Nursing students! Our new student employees will be happy to triage their issue and connect them with the technology support they need.
 
TIER Learning Technologies (T647) 
phone: 206 543-0479 email: tier@uw.edu
Our digital media professionals on the sixth floor are focused on curricular support and video/interactive production services. Ashley Bond (aab8@uw.edu), our educational technologist is available to discuss your course needs and academic goals for your students. We also now offer video production and documentary work in HD and 4K formats, as well as interactive case studies and instructional components! Please contact Chris Gambol (chrisg6@uw.edu), our lead video producer, to discuss your production needs. Here is a sample of recent production work: the SON 2014 Student Welcome video (https://vimeo.com/106632548).
 
Other TIER services and projects
Many important projects are underway, including a major upgrade of the network wiring on floors 4, 5 and 6 in the T-Wing, as well as the online application for undergraduate admissions expected for Fall 2015. Thank you for your patience and support as we continue to develop new offerings for the School of Nursing. Your success is our primary goal.
 
An important clarification: most TIER and services are provided without additional fees. Billing charges typically only are incurred by grants and external departments. If you have any questions regarding fees and billing, for example: PCE and grants, please do not hesitate to contact me for clarification.
 

As we begin the 2014-2015 Academic Year, I want to encourage you to contact TIER when you have any technology, computer or media questions. We’re happy to help when we can, or to otherwise get you connected with the resources and services you need. 

Thank you,

Frank

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Frank Barber, Ed.S.
Interim Director of Information Technology
University of Washington, School of Nursing
Technology Innovations in Education and Research